File size limitations

1. Did you call a certain number to talk to that support person in India?

2. Can you share the screenshot that your file size is 300K MB (or around 300 GB)?

3. Were you using QB Desktop 2020 Enterprise edition earlier? Can you login to your CAMPS as Primary Contact to check your license status?

Hello, @djm1.

I recognize your frustration about the file limitation in QuickBooks Desktop. I'm here to share some information.

There are no actual size limits for your company's data file. However, performance may suffer if your network is incapable of handling large data files. As the size of the company file grows larger, QuickBooks' performance deteriorates.

Additionally, check this article for more information on how to reduce the size of your file and how to resolve performance issues in QBDT.

Furthermore, the Scan Manager feature was discontinued in QuickBooks Desktop 2022. You can still use Scan Manager in previous, currently supported versions. For the latest version, you can now use the QuickBooks Desktop mobile app and upload your documents to the system using your mobile device.

Learn how you can scan receipts and documents, then attach them to your transactions using QuickBooks Scan Manager. 

Come back again if you still need clarifications with you QuickBooks account. We are always here to assist you. 

MyEnterprise 5 user license is current through 6-2023

Win 10 Intel Xeon processor 64-bit with 32 GB Ram computer w 200 GB of free space 

File Size.............................308916

Page Size..........................4096

Total Transactions..............35233

Total Targets......................173146

Total Links.........................120105

Dictionary Entries..............4

DB File Fragments.............1

Schema Version................129.35

Current Cache Size............524

Max Cache Size.................3420

# of Apps...........................0

Total Accounts....................276

Total Names........................2739 Many Non Active

Customers..........................1818 Many Non Active

Vendors...............................729  Many Non Active

Employees...........................132 Many Non Active

MyEnterprise 5 user license is current through 6-2023

File Size.............................308916

I would recommend these options:

1. Chat Support to request the refund for the last renewal.

2. If you have already upgraded to QB Desktop 2022, you can purchase the one time license for QB Desktop 2022 Accountant edition for 5 users. Otherwise, you can still purchase the one time license for QB Desktop 2021 Premier for 5 users.

3. Purchase a 3rd party downgrade service to open your file on QB Desktop Accountant/Premier

4. Purchase a 3rd party service to remove inactive lists and audit trail to lower the file size < 200 MB. You should keep your file size no bigger than 150-200 MB to run it on QB Desktop Accountant/Premier in good performance. 

I'm not interested in doing that, I'm simply trying to get a straight answer about file size for Enterprise..... 

The Enterprise version was designed to handle a much larger data file than Pro/Premier. There are some businesses running smoothly today with data files over 1 GB (gigabyte). There is no hard and fast rule on this topic. Nor is there any way to know exactly how many invoices, estimates, etc. will get your data file to become “too big”. But as I mentioned earlier, QuickBooks data files larger than 500MB need to be optimized every 6-12 months to ensure they run at top performance. There is no internal functionality in QuickBooks to optimize the data file other than running a condense. The optimize operation will copy all data into a new data file, remove unwanted temporary data, and audit trail data to bring down file size by 25-40%. This will improve the performance and stability of the data file.

I agree with Fiat Lux -ASIA. There is no specific file size limit for QuickBooks Desktop Enterprise as it s designed to handle large file data. Thus, this should work unless there is damage to the data itself.

To confirm if the data is in good condition, let's try updating your QuickBooks Desktop to its latest release version, I suggest doing so. This can fix the common errors within the software.

Here's how to manually update your software:

1. Go to the Help menu.
2. Select Update QuickBooks Desktop.
3. Click the Options tab.
4. Select Mark All and then click Save.
   
5. Go to the Update Now tab.
6. Select the Reset Update checkbox.
7. When you're ready, select Get Updates.
   

To give you more insight and a visual guide on how to update QuickBooks Desktop, please check out this article: Update QuickBooks Desktop to the latest release.

Once done, you can run the Verify Rebuild Data tool in QuickBooks Desktop. This tool is used to fix any possible data damage within your company file. Let me show you the steps on how to perform this below:

1. From the File menu.
2. Click on Utilities.
3. Select Rebuild Data/ Verify Data.
   

For tips and related articles in the future about the "How Do I" steps in QuickBooks Desktop, visit our QuickBooks Community help website for reference.

Keep me posted for additional questions or other concerns. I'd be more than happy to help. Wishing you the best of luck.