For 3 weeks now I have been unable to access my Sales Tax tab. I get this error: "The agency is partially setup. Indirecttax-10393. CS said a fix was coming. What is it?

pattydeters · ‎September 03, 2024

I spent 2 hours on the phone with Support three weeks ago only to find out that this is a known issue and a fix was coming. When is it coming. Are your refunding some of our monthly payments?

KimberlyS · ‎September 03, 2024

I know how you want this to be fixed as early as possible so you can prepare and submit your sales taxes accordingly, pattydeters. I'll ensure you reach the appropriate support to sort this out.

I understand that you've already contacted our customer support team. However, I recommend connecting with them again since you've continued to encounter the error even after raising it weeks ago. They can further examine this case and identify the most relevant resolution as they're equipped with the necessary tools and expertise.

Here's how:

Open your QuickBooks Online company.
Click (?) Help and proceed to the Search tab next to the Assistant.
Select Contact Us to talk with the right expert.
Pick Ask about something else, enter your queries, and hit Continue.
Choose to Have us call you or Chat with us.

Also, observe their support hours for convenience when connecting with them. For more details, visit this page: QuickBooks Online Support.

On the other hand, browse these resources for additional insights on how sales taxes are calculated and submitted in QuickBooks:

We're here to help with queries regarding handling sales taxes in QuickBooks Online. Add any of your questions to this thread, and we'll look into it immediately to provide the most reliable information.

View solution in original post

KimberlyS · ‎September 03, 2024

I know how you want this to be fixed as early as possible so you can prepare and submit your sales taxes accordingly, pattydeters. I'll ensure you reach the appropriate support to sort this out.

I understand that you've already contacted our customer support team. However, I recommend connecting with them again since you've continued to encounter the error even after raising it weeks ago. They can further examine this case and identify the most relevant resolution as they're equipped with the necessary tools and expertise.

Here's how:

Open your QuickBooks Online company.
Click (?) Help and proceed to the Search tab next to the Assistant.
Select Contact Us to talk with the right expert.
Pick Ask about something else, enter your queries, and hit Continue.
Choose to Have us call you or Chat with us.

Also, observe their support hours for convenience when connecting with them. For more details, visit this page: QuickBooks Online Support.

On the other hand, browse these resources for additional insights on how sales taxes are calculated and submitted in QuickBooks:

We're here to help with queries regarding handling sales taxes in QuickBooks Online. Add any of your questions to this thread, and we'll look into it immediately to provide the most reliable information.

pattydeters · ‎September 11, 2024

Someone from Quickbooks reached out to me after I posted this. They were able to go into my QB and correct an issue that was causing this problem. They fixed a Sales Tax Agency that was causing the issue, but that agency had been in place for 2 to 3 years; so not exactly sure what caused it to go wacky, but it's fixed now. Thank you.

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For 3 weeks now I have been unable to access my Sales Tax tab. I get this error: "The agency is partially setup. Indirecttax-10393. CS said a fix was coming. What is it?