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dheestand
Level 1
posted
Sunday
last updated ‎October 19, 2025 4:53 AM

For the last three weeks, the Amazon Business app will not let me accept transactions because it's asking me to "Confirm the account" associated with the credit card

When I choose the credit card account from the drop down, the screen freezes and the pop-up does not go away. Even if I go into the app and re-confirm the credit card account, I get the same error. To be clear, this is not a new credit card or QuickBooks account associated with the credit card--neither has changed in months and it had been working flawlessly all summer long. Randomly, some Amazon transactions that come through the feed do not require me to confirm the credit card account even though they use the same credit card as the others that do require confirmation. It's been three weeks since I reported this to QuickBooks and it's still not fixed.

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1 Comment 1
ChristineJoieR
QuickBooks Team
QuickBooks Team
Sunday

For the last three weeks, the Amazon Business app will not let me accept transactions because it's asking me to "Confirm the account" associated with the credit card

I understand that having a seamless connection with the Amazon Business app is crucial for managing your transactions, Dheestand.

 

Since you've been experiencing this unusual issue with the Amazon Business app integration for the past 3 weeks, I suggest reaching out to our QuickBooks Online (QBO) Live Support team to get an update on the issue you've already reported.

 

Here's how to reach them:

 

  1. Click on the (?) Help icon in the top-right corner of your QuickBooks.
  2. Type "Banking follow-up concern" in the Search bar
  3. Click the Contact Us button at the bottom.
  4. Choose your preferred method of connection: either Chat or Callback.

 

To find out their support hours, please refer to this article: Get help with QuickBooks products and services.

 

Post again in this thread if you have follow-up concerns.

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