I understand how you must be feeling right now, dcritchelow. I would have felt the same way if I had gone through the same issue. I can route you to the support to help manage your fraudulent charge.
Before proceeding, let's use the Lookup a Charge tool to gather more information regarding Intuit charges to your credit card or bank account.
Here's how:
- In QuickBooks Online (QBO), go to the Gear icon in the upper left and choose Subscription and billing under Profile.
- From there, you'll see all active subscriptions.
If you can't find the reason for your charge, I recommend reaching out to Customer Support again to help you with this Intuit charge.
Here's how to reach them:
- Click the Help menu in the upper-right-hand corner.
- Type in Talk to a human, then press Enter.
- Select Contact Support Team.
- Type again Talk to a human and click Contact Support Team.
- Choose a way to connect with us.
I've attached some links that contain answers to frequently asked questions about rates and charges:
Don't hesitate to visit the Community again if you have follow-up questions about your charges. I'm always ready to assist you further.
