I signed up for 30-day free trial and was billed immediately without the trial. My guess is that this issue will not be handled, and I’ve already wasted an hour on this—“support”, call, appointment w a consultant who only knows the app.
I hear you, @Cyn7. I want to ensure this matter is addressed timely.
You'll want to contact our Customer Care Support and let one of our specialists pull up your account information. Even if you already reached out to our team, only our supports online has the tool to confirm the status of your free trial period and determine why your account is billed immediately.
That said, here's how you can connect to our specialists:
In addition, here's an article you can read to learn more about when are you able to connect with our support: Contact QuickBooks Products and Services Support.
Lastly, I've also included this reference helpful with the resources needed so you can keep the security of your account up-to-date: Account Management for QuickBooks Self-Employed.
Don't hesitate to post again here if you have other questions or concerns with your QuickBooks account. I'm always around and ready to help. Take care and stay safe!
Make sure to open the trial account and you don't need to submit any payment credentials. It is very likely that you clicked the buy button.