Free trial

I hear you, @Cyn7. I want to ensure this matter is addressed timely.

You'll want to contact our Customer Care Support and let one of our specialists pull up your account information. Even if you already reached out to our team, only our supports online has the tool to confirm the status of your free trial period and determine why your account is billed immediately.

That said, here's how you can connect to our specialists:

1. Go to Assistant.
2. Enter Talk to human in the Search address.
3. Type in how you wanted to accomplish your goal for today.
4. Click I still need a human.
5. Select Message an agent or Get a callback.

In addition, here's an article you can read to learn more about when are you able to connect with our support: Contact QuickBooks Products and Services Support.

Lastly, I've also included this reference helpful with the resources needed so you can keep the security of your account up-to-date: Account Management for QuickBooks Self-Employed.

Don't hesitate to post again here if you have other questions or concerns with your QuickBooks account. I'm always around and ready to help. Take care and stay safe!

@Cyn7 

Make sure to open the trial account and you don't need to submit any payment credentials. It is very likely that you clicked the buy button.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

Same thing just happened to me. Payment taken immediately. 

@FMAC 

Not surprised if you clicked the Buy button to open an account. As I mentioned earlier, you don't need to submit any payment credential to open a trial account.