Freezing Up - GUI Change - HATE QUICKBOOKS

Hello there, sfranklin977.

I can see the time and effort you've been through trying to resolve your company file. Also, I appreciate you for adding a screenshot along with the details. Running the verify and rebuild data usually helps to fix issues as well as repairing QuickBooks Desktop.

At this time, it's best to contact our Phone Support team. They have tools such as screen-sharing that check your QuickBooks and investigate why you're having this issue in a secure environment. Follow the steps below to contact them:

1.  Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Desktop and choose Pro as your QuickBooks edition.
3. Click Continue.
4. Select Chat with us or Have us call you.

Let me include this article in case you need additional details when fixing data damage in QBDT. 

Let me know how it goes. You can post another one below if you have other questions with QuickBooks Desktop. Stay safe and be well.

Once again, an answer with no resolution. It is completely useless to contact QB support as they troubleshoot from a flow chart. If the flow chart doesn't show it, then everyone is without an answer. What your clients really need are for the developers or those taht created the flowchart, to stop playing solitaire and actually answer some questions and fix some issues. If I call QB support I will waste HOURS and have NO RESOLUTION. BEEN THERE< DONE THAT AND HAVE THE T-SHIRT. Give me a real answer and we will go from there.

@sfranklin977 

How big is your file size? If you open a sample file or create a dummy one, did you encounter the same issue?

Files size doesn't matter, per se, in this case, as this is only related to one workstation. We have two workstations that are in the file at the same time. The DB resides on a server, which is local and not remote(in the same building). The server is Windows Server 2016, 64GB of RAM, and virtually no hard drive space used.

Our experience is that Pro and Premier data files start to take a long time to run reports at the 150-200 MB size. In addition, Pro and Premier become more susceptible to data corruption and other funky issues if they get to be too large. You may try opening the sample file or create a dummy one to make sure.