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User_1234
Level 2

Frozen Extra Top Panel - How To Get Rid of It

QB Extra pannel.JPGFor some reason one of our employees QBs is displaying this extra panel below the regular menu. As far as I can tell, no settings have been changed and the second menu is frozen and has not actions if you click on it. Everything else seems to be working normally, but this distorted menu cannot be removed. Please advise!

2 Comments 2
Rose-A
Moderator

Frozen Extra Top Panel - How To Get Rid of It

I'd be pleased to help you get rid of the extra panels in QuickBooks Desktop, User_1234.

 

Updating the QuickBooks Desktop release version is a good start when it comes to fixing program-related issues.

 

  1. Click Help at the top menu bar and select Update QuickBooks Desktop.
  2. Go to the Update Now tab. Tip: You can select the Reset Update checkbox to clear all previous update downloads.
  3. Select Get Updates to start the download.
  4. When the download finishes, restart QuickBooks.
  5. Accept the option to install the new release.
    Download and install automatic QuickBooks Desktop updates

 

After that, you can follow the steps below to verify and rebuild your data. This makes sure you have the most recent fixes and security updates. Here's how:

 

To Verify Data:

 

  1. Choose Window at the top, then Close All.
  2. Choose File.
  3. Hit on Utilities.
  4. Click Verify Data.

 

To Rebuild Data:

 

  1. Choose File.
  2. Click on Utilities.
  3. Hit Rebuild Data.
  4. You will receive a warning message to backup your company file, press OK.
  5. Click OK when you get the message "Rebuild has completed".

 

Once done, you can right-click the QuickBooks icon and Run as Administrator when re-opening. I recommend visiting this link: Account Management. These will provide links about managing your QuickBooks Desktop account, income, expenses, inventory, and running reports.

 

You can reach out to QuickBooks Community again if you need additional assistance. Simply click reply and I'll get back to you as soon as I can. Have a good one.

Rose-A
Moderator

Frozen Extra Top Panel - How To Get Rid of It

Hi, User_1234.

 

Hope you're doing great. I wanted to see how everything is going about removing extra panels. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

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