Hi @shelbywilsons,
I'd like to route in our QuickBooks Customer Care Support where they can call you back and assist you further.
Here's how:
- Open you QuickBooks account, then go to (?) Help.
- Select Contact Us. Enter a brief description of your case.
- Hit Let's talk. Then, tick Get a callback.
- Type your personal info, then click Confirm my call.
Rest assured, our phone support representative will contact you in a bit. I'll also share with you our page about "Your First Hour with QuickBooks Online" which I'm sure you'll find helpful. It contains information that'll guide you through QBO processes.
Please know that we're here if you have other questions or concerns, so don't hesitate to reach out anytime. Thanks for dropping by today and have a lovely weekend ahead.