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Join nowHi @ajaz85,
Thank you for posting here in the Community. I can help you fix the error message so you can process payroll in QuickBooks Online.
The browser's stored cache sometimes causes unusual behavior like the error message on your end. You can perform some basic troubleshooting to isolate and fix the issue.
Please start by using a private browser to open your account and see if you can click the Done option without any error. It doesn't use the cache, which stores data that creates browser-related issues.
Use these keyboard shortcuts depending on the browser you're using:
If you can save the state tax info successfully, switch back to your regular browser and clear its cache. This helps to restore the default setup of the browser.
In case private browsing doesn't work, use another supported web engine to figure out if the issue is browser-related.
You can also check these articles for more details about payroll, like the setup process and how to enter tax information in QuickBooks:
You're always welcome to post any payroll questions you have in this space. I'll be happy to help you some more. Have a good day.
I tried clearing the cache and using private browsers. I got the same internal server error.
Thank you for performing the troubleshooting steps, @ajaz85.
Try to use other supported browsers in setting up your payroll information like Firefox, Google Chrome, Safari, and Microsoft Edge.
In case you're still having this error, then I suggest reaching out to our Customer Support team. They can get into your account in a secure environment and further check why you're encountering this HTTP Status 500 – Internal Server Error in setting up your payroll and help you resolve it.
You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below:
Here's the contact the QuickBooks Online Customer Support team article for more information.
You can also check the following article to help you with setting up your payroll account: Get started with Payroll.
Stay in touch if you need further assistance in setting up your payroll information. I’m always glad to help in any way I can. Take care and have a great rest of the day!
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