Getting in touch with a supervisor

They don't let you talk to "supervisors."  They put you on hold, hoping that you will just hang up.  

Have you talked to your customer about the "dispute?'  Did they actually dispute the payment?  

That's exactly what they did after an hour and 25 minutes of keeping me on the phone. 

I have not reached out to the customer about it yet but will be soon. I'd like to know if the money came out of their account because it never ended up in mine. 

Thanks for reaching out to the Community, Frank126.

If your customer paid with an ACH and it was disputed, checkwriter returns occur when their bank returns the payment. Check writer returns can happen for different reasons, such as insufficient funds, incorrect bank information, stop payment requests, etc.

Here's what to do if you receive a check writer return:
 

1. Notify your customer that their payment didn't go through.
2. Check to confirm they entered the correct account details.
3. Request a different payment method.
4. If everything's correct, you can resend their invoice.

In the event the payment's already been deposited:
 

• Intuit may debit your bank account within 2 business days of the return.
• An email will be sent to let you know what's occurring. This is sent to the email address you used when you signed up for QuickBooks Payments.

You can also continue getting in touch with our QuickBooks Payments team if you'd like to discuss the dispute further. They'll be able to pull up your account in a secure environment and discuss what's going on with it.

I've also included a detailed resource about working with check writer returns which may come in handy moving forward: Learn about check writer returns

Please don't hesitate to send a reply if there's any questions. Have a great Wednesday!