Hi there, Mike. I can help you reconcile your account in QuickBooks Online (QBO).
When reconciling an account in QBO, it is crucial to review the transactions to avoid errors. Since you've received an error message, you can look for that transaction and edit it.
If you've added a transaction to that specific deposit, make sure to add a bank account to save it successfully.
Here's how:
- Go to Bank transaction. Then, select Reconcile.
- Choose the account you want to reconcile under the Account.
- Enter the Beginning balance, Statement ending balance, and Statement ending date.
- If you've already entered the information, click Resume reconciling.
- Locate that deposit transaction. Click the transaction, then hit Edit.
- On the Add funds to this deposit section, add a bank account under Account.
- Click Save
After that, if you added a bank account and still got the error message, you can consider following these steps in troubleshooting your QBO account.
Here are some basic steps that can resolve unexpected results in QBO:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If you can successfully log in using a private browser, go back to your regular browser and clear its cache.
Furthermore, you can refer to this article to learn how to fix issues you've reconciled in the past in QBO: Fix issues for accounts you've reconciled in the past in QuickBooks Online.
Comment on the post if you still have concerns about reconciling your account in QBO. I'm always here to help in any way I can.
