Go Payments Card Reader Sale Tax

Hi there, Qu1kBkUser.

I know how important for your business to able to enter a sales tax with decimals. Let me point you in the right direction to rectify the issue.

We’ll have to review how the credit card swiper is installed as well as the items. This is to check why you’re unable to enter the 7.75% sales tax.

Since we value the security of your company, I recommend reaching out to our Payments Support Team. They can perform in-depth troubleshooting in a secure space. Once the solution is available, our specialists will assist you on how to apply it.

Click here to view the contact details and select your product. From there, you’ll see the support hours and types.

We have gathered resources that will guide your customers on how to perform any payment processes. They’re grouped by topics and you can view each one seamlessly: Commonly asked Payments questions.

Reach out to me if you have other QuickBooks concerns. I’ll get back to make sure you’re taken care of. Have a good one.

I AM SO ANGRY. THIS IS MY BUSINESS AND WE CAN'T EVEN PROCESS A CREDIT CARD SALE THROUGH INTUIT. I HAVE A MERCHANT ACCOUNT AND CAN'T EVEN GET THROUGH TO A HUMAN BEING. YOU HAVE THE AUDACITY TO SEND ME A LINK TO A HELP BOX WHERE I HAVE TO ASK A QUESTION. IT'S NOT HOW THE READER IS SET UP, IT'S THE INTERFACE. IT BRINGS UP A PHONE KEYPAD IN WHICH YOU CAN'T ENTER DECIMALS. WE'RE PROBABLY GOING TO GO BACK TO THE OLD FASHIONED RELIABLE CREDIT CARD TERMINAL BECAUSE THIS DOESN'T WORK FOR OUR HIGH END GALLERY. 

I'VE HAD A MERCHANT ACCOUNT FOR HOW MANY YEARS AND WHEN I CALL I CAN'T EVEN GET PAST THE COMPUTERIZED VOICE WHICH IS ASKING FOR OUR BUSINESS PHONE NUMBER WHICH APPARENTLY ISN'T EVEN ASSOCIATED TO OUR BUSINESS ACCOUNT. NICE WORK INTUIT. 

SO, IF YOU WANT TO SEND A LINK, SEND A PHONE NUMBER FOR THE MERCHANT SERVICE. THANKFULLY THE CUSTOMERS WERE ABLE TO WRITE A CHECK FOR $3K. 

We've streamlined the process our users can contact the Technical Support teams, @Qu1kBkUser. 

The reason why there are no longer any Technical Support team numbers available on our pages is for security. Being able to contact them within the product ensures you're connected to the right support team, depending on your concern. 

This is why we provide you the correct link where you can get to our Technical Support team. For QuickBooks Payments concerns, it's this article: Contact Payments or Point of Sale Support. Please take note of their operating hours, so you know when they're available. 

Feel free to post a reply if you have other questions about QuickBooks Payments. I'll be around to help you out. Have a great day!

Quickbooks.

Since my last post:

• Have been with Quickbooks since the beginning, before Intuit.
• Have not been able to reach a human to ask for a refund for the processor.
• Refund the money we paid for the grey GoPayment processor.
• Quickbooks now has the wrong company information listed on our GoPayments dashboard.
• I have my product license, account number and date set-up.
• Quickbooks has not supported the GoPayment product.
• The app does not allow fractional numerical entries and stops after two digits.
• The app uses a telephone keyboard without a decimal option, making it impossible to enter a fractional sales tax, in our case: 0775% sales tax. 
• 7 3/4% sales tax become 77. Instead of $7.75 sales tax on $100, Quickbooks process $77 on a $100 sale.
• Quickbooks has entered our two companies multiple times on the dashboard with access to a closed company.
• I've been using Quickbooks Desktop since 1999. 

I have not been able to reach Quickbooks support at all because they are closed on the weekends when we do business.  We are asking for a refund of our little grey payment processor purchased on 9/2/20. 

We've not been able to process one credit card sale because it is not possible to set-up 7.75% sales tax using the GoPayment phone app.

The app uses the standard phone keyboard for making phone calls and stops after the entry of two digits with no decimal options. 7 3/4% (.0775) becomes 77 on the Quickbooks app, since it's not possible to add fractional decimals. Instead of adding $7.75 on a $100 sale, Quickbooks GoPayment adds $77 sales tax for $177. There's no getting around it. Customers want to see the item price and sales tax price. GoPayment doesn't allow fractional decimals. 

The dashboard now lists my two businesses multiple times and has the wrong company listed as approved company. It is a mess generated by Quickbooks. No customer support. 

WOW!!!!

I think I wrote the post.

It's been having the same experience.

Just spent another 1-1/2 hours on the phone with someone who has no idea what they are doing and then they hung up.

It's terrible, but like you I have been with them forever and the service gets worse everyday.

Looking for other options

Hello, Infinite1.

Setting up the correct sales tax rate using the Go Payments Card Reader is vital for accurate tax calculation. We aim to serve you best, so I'm taking note of your experience with our representative. I can route you to the other post where you first shared your concern.

Please check this link to view my colleague's answer in the other thread: https://quickbooks.intuit.com/learn-support/en-us/payments/re-gopayment/01/1474150#M58136

For other inquiries about the Go Payments app, you can use the reply button to add them here. We'll be here to aid you further.