Seamless access to your QuickBooks Online (QBO) company file is essential so you can manage your business accordingly, boonerealestate. I'm here to help you open your company in the program.
Upon review, we did not receive reports similar to the error you encountered while opening a company file. In this case, we can troubleshoot your browser to isolate if this is a cache-related issue.
To proceed, kindly log in to your account using a private browser. Doing so restricts websites from using cookies and doesn't record any data history. Refer to these keyboard shortcut keys:
- Safari: Command + Option + P
- Google Chrome and Microsoft Edge: CTRL + Shift + N
- Mozilla Firefox or Internet Explorer: Shift + CTRL + P
Following this, if you can successfully access your account, we'll need to clear your regular browser's cache and cookies to fix and stimulate its system. You may also consider using another supported browser if you encounter the same error.
Nevertheless, if the issue persists, I recommend contacting our Customer Care Team to notify them of this problem. This way, they can dig deeper into this and provide prompt resolution.
Finally, once you need to personalize your reports to control what information will be displayed once you run them, you may refer to these articles:
Feel free to post again here in the Community if you have follow-up questions about accessing your company file or need help with your transactions and data. We are always here to lend a hand.
