Group Items - How I can make subfolder for groups

Thanks for bringing up your question about managing inventory items in the Community, ARIFC. I'd be happy to share details to help with your inquiry.

I'd like to inform you that there haven't been any major changes in the latest version of QuickBooks Desktop for Mac when it comes to creating or managing items. The ability to create groups or folders for group items and inventories is still available in QuickBooks 2024.

For detailed information on adding and managing items, please refer to Page 60 to 65 of the QuickBooks Mac Plus User’s Guide.

You can also follow these steps on how to create group items:

1. Go to the List menu and select Items.
2. Click the + menu at the bottom and click New Item.
3. Choose Group in the Type field of the New Item window,  
4. In the Group Name/Number field, enter a name or number for the group item. 
5. Enter all other details of the group item. 
6. Click OK.

Once done, drag the group items under a different one to create a sub-folder. 

 If you are unable to access the same grouping feature after upgrading to the latest version, I would recommend reaching out to our dedicated support team. They will be able to thoroughly investigate your company file and settings to determine the cause of the issue.

Here's an article on how to reach out to them: Contact QuickBooks Desktop Support.

Moreover, you can check out the following articles as you explore and start using the latest version of QuickBooks for Mac:

• Release Notes For QuickBooks Mac Plus 2024
• Set Up Items For Tracking Costs And Revenue In QuickBooks Desktop for Mac

Feel free to ask any other questions you may have, ARIFC. The Community is always here to help! 

Hi again,

Unfortunately we cannot make subfolders.

We cannot drag a group under one other and create subfolders like in items.

This should be a bag or something changed in the new 2024 version comparing to the old 2020.

can you please check and let is know the solution?

Hi again,

Unfortunately we cannot make group subfolders.

We cannot drag a group under one other group and create subfolders like in items.

This should be a bag or something changed in the new 2024 version comparing to the old 2020.

can you please check and let us know the solution?

We appreciate you for coming back here in the thread, @ARIFC. It seems that making subfolders for groups is essential to you and your business. Let me route you again to the support team that can help you.

It appears that you can't create subfolders in QuickBooks Desktop (QBDT) for Mac, despite there being no significant changes in the latest version of the software regarding item creation or management. To resolve this issue, we recommend contacting our support team for assistance. Our team can thoroughly investigate the problem and determine its root cause. Here's how to contact our support team:

1. In your QuickBooks, go to Help and QuickBooks Help.
2. Select Contact Us.
3. Have a little description of your issue and choose Continue.
4. Use your Intuit account, then select Continue, and click Continue with my account.
5. Put the code we emailed to you and choose Continue.
6. Decide either Chat with us or Have us call you.

If you're using Pro, Premier, and Plus, the support team is only available Monday to Friday from 6 AM to 6 PM Pacific time. And if you're using Enterprise, you can reach the support team any time from any day.

On the other hand, you can see this article as a guide when setting up a service, noninventory part, and another charge item to track income or expense for those items: Set up items for tracking costs and revenue in QuickBooks Desktop for Mac.

Don't hesitate to reply to this post for further questions about making subfolders for groups in QBDT. We're here to assist. Take care!

Chat has never opened to get help and this issue is still persist....

Customer support chat has never been open and this issue is still there....

Unfortunately chat has never been open to solved this issue that is still there...

This isn't the kind of situation we want you to experience where our chat support is inaccessible. Rest assured, I’ll take note of this feedback and raise this concern with our management team, ARIFC.

Aside from chatting with our support team to resolve the issue for you to create subfolders in QuickBooks Desktop (QBDT) for Mac, we can request a call back from our agent. Here's how to contact our support team:

1. Go to Help and QuickBooks Help.
2. Click Contact Us.
3. Have a little description of your issue and choose Continue.
4. Use your Intuit account, then select Continue, and click Continue with my account.
5. Put the code we emailed to you and choose Continue.
6. Choose Have us call you.

If you need to call right away our support agent, just go to the Need help getting in touch? section in this article: Contact QuickBooks Desktop support. For future reference, I suggest visiting this website: QuickBooks Desktop for Mac. This link contains step-by-step instructions about effectively managing your account, invoices, income, expenses, banking, and inventory. 

I'm still all ears if you need further assistance with making subfolders for groups in QuickBooks Desktop for Mac. Just add your reply below and I'll circle back to help you.