Has anyone any idea how you get accounts to call you? I have called and emailed but no one gets back to me. I am paying too much and am due a large repayment!

How much is your bill per month? 

I'm sorry to hear this has been your experience, @rachel39.

Checking the charges that you're getting requires pulling up your account, which we can't do here in the Community space for security purposes.

I highly suggest contacting our Support team. They have tools that can pull your account in a secure environment and get to the bottom of your billing concerns. They'll also be able to get to the bottom of why you're missing employees within QuickBooks Online.

Here's how to reach them:

1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
2. Enter your concern, then select Let's talk.
3. Select Contact Us to connect with a live support agent.
4. Choose a way to connect with us.

I'd love to hear when you get this resolved! If you have additional questions, comment below and I'll get back to you!

I have left lots of messages with QB support and they have even emailed my new account manager and told them to call me.  After several months no one has got back to me.  Can someone from accounts please call me tomorrow after 14.00 gmt.

Thanks

Rachel

Thanks for getting back to us, @rachel39.

Let's get this sorted out. To get a callback from our Support Team, please follow these steps.

1. In your QBO account, go to Help at the top.
2. Choose the Search tab, and then select Contact Us.
3. Enter a brief description of the issue, then tap Continue.
4. Click Have us call you.

Our phone agent will be able to bring up your account in a secure environment and assist you further.

I'm also attaching this link to help you manage your QuickBooks account. It has topics with articles that'll guide you along: Your QuickBooks account.

Please know that you're always welcome to swing by if you have other questions or concerns with QuickBooks. I'll be around for you. Take care and have a great day.