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candlerparkmarke
December 21, 2022
Question

Has anyone else have issues with extremely slow response times for the Quickbooks account? I have 3 accts. Two are fine, one is super slow. Tried tech support, but...

  • December 21, 2022
  • 2 replies
  • 39 views
I've been using Quickbooks online for many years.  I have 3 different businesses with 3 separate QB accounts.  Two of these accounts are fine and respond as expected.  But one of them is so slow, I can almost go get a cup of coffee between certain functions.  Particularly noticeable during reconciliation, reports and column sorting.  I have tried several times to contact tech support, but all I get is mindless call center zombies asking me if I have cleared by cache.  

    2 replies

    GebelAlainaMQuickBooks Team
    QuickBooks Team
    December 21, 2022

    I hear your sentiments, candlerparkmarke. I know the urgency to fix this issue as soon as possible and get to your task. Let me share additional information on how to resolve it.

    If you're done with the basic troubleshooting steps, we can try to use another computer to check if it will work. Please also refer to some fixes in this article about why my QuickBooks Online is slow.

    Additionally, you can check out this article to learn more about what computer and browser you need for the best experience when using QuickBooks: System requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed.

    However, if the issue persists, I recommend you reach out to our support team again. I know you've already tried to connect with them, but they have the right tools to check into your account in a safe environment and investigate further about the issue. You can request a screen-sharing session so they can look over your setup and figure out the core of the problem since your two accounts are working just fine.

    Please post a reply below if you need further assistance or clarification about your QuickBooks account. I'll be around. Take care!

    candlerparkmarkeAuthor
    December 21, 2022

    See?  This is what I am talking about.  Why would it make sense to check my computer and browser when QB runs perfectly fine on the same computers and browsers for my other businesses?  It's not the hardware.  It's not the browser.  It's not the internet connection.  

     

    There is something going on with this specific account / business.  One reason 'might' be that my file is super large?  But even that does not explain it, because my other business is almost as large and I have noticed no speed degradation.  Also, I have to think other businesses using QB Online are much bigger than we are.  

     

    Yes, please.  I am happy to do a screen sharing ASAP.  

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