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sushil1204
Level 1

Has anyone had any success getting through to someone of Authority at QuickBooks. I have a complaint but don't want to call any CSR

My payroll ran without making my 401K deductions for several pay periods last year. All employee and employer setups were in place. Therefore I have terminated QuickBooks service
2 Comments 2
Just_me
Level 11

Has anyone had any success getting through to someone of Authority at QuickBooks. I have a complaint but don't want to call any CSR

Sadly, there is no way to get a hold of anyone, other than "support". Even if they tell you that they will have a "Manager" contact you, it's not true. 

 

Sounds like you did the right thing by terminating.  

MariaSoledadG
QuickBooks Team

Has anyone had any success getting through to someone of Authority at QuickBooks. I have a complaint but don't want to call any CSR

I can see how you want your payroll issues to get resolved as quickly as possible and how much it would take your time to reach out to our payroll support, sushil1204.

 

We don't want to see you go. We always aim to resolve your concerns as quickly as possible. Sometimes, it may take longer for you to contact us. Then, once contacted, it may also take time for us to fully understand your concern and arrive at a resolution.

 

401k is a retirement savings plan that helps employees to save and spend some amount from their particular pay. That's why we'll have to set this up correctly as a company contribution in QuickBooks Online (QBO). You'll have to reach out to our payroll support first if you have any complaints about any of our QuickBooks products. 

 

Our complaints process is designed to encourage fast and efficient resolution of your concern.

 

Moreover, you may want to change your mind and want to reactivate QuickBooks Online (QBO). I've added this article for your quick reference: How To Resubscribe To Or Reactivate QuickBooks Online.

 

Please get back to us if you have any other concerns with QuickBooks. We'll always be right here to help you anytime. 

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