Hi there, Tracey.
Let’s work through some troubleshooting steps to resolve the issue with accessing the shared Custom Report.
In QuickBooks Online (QBO), users should be visible to those who have access to the report, and the "Share with others" feature needs to be activated. If a user's permissions are restricted, it could be the reason they are unable to access the report.
If the user is supposed to have access and their permissions haven’t been changed, I suggest taking some troubleshooting steps to fix the issue. You could try using a different supported browser installed on your system as an alternative, or access your account through a private browsing mode.
You can use these keyboard shortcuts to launch a new private window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
Please let us know if you require any additional assistance with this matter. We'll be around to help.
