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ShaunaMFT
New Member

Having difficulty connecting PayPal. Version I see says PayPal (GBR). Then it says my account is not supported.

 
1 Comment 1
RheaMaeH
QuickBooks Team

Having difficulty connecting PayPal. Version I see says PayPal (GBR). Then it says my account is not supported.

Thank you for reaching out about the PayPal connection issue with QuickBooks Solopreneur. I understand how frustrating it can be when you're unable to connect essential financial tools, and I appreciate your patience as we work to resolve this problem.

 

To provide an accurate solution, are you trying to connect PayPal (GBR) to your QuickBooks Solopreneur account and encountering a not-supported error? If you're seeing PayPal (GBR) as an option, it's crucial to note that this is exclusively for UK-based PayPal accounts. If you're based in the US, this option won't be compatible with your account.

 

While some financial institutions are listed as supported, they may not provide connections for all account types. For instance, some banks only offer connections for credit card accounts but not for savings accounts. Currently, PayPal integration with QuickBooks Solopreneur is unavailable in the US.

 

You can request support from your financial institution by following these steps:

 

  1. Navigate to the Gear icon and choose Link Accounts.
    Screenshot 2024-12-17 122017.png
  2. Type your bank account name.
  3. Select Still can't find your provider.
    Screenshot 2024-12-17 122026.png
  4. Enter your bank's web address (URL) in the field provided and select Request.
    Screenshot 2024-12-17 122034.png

 

In the meantime, you can manually upload transactions from your PayPal account to QuickBooks Solopreneur using a CSV file. Here's how:

 

  1. Go to the Gear Icon and select Import data.
  2. Choose Bank Data when asked What you want to import.
  3. Click Import and follow the on-screen instructions.

 

I hope this information helps clarify the current situation with PayPal integration and provides a workable solution for managing your transactions in QuickBooks Solopreneur. If you have any questions about the manual import process or need further assistance, please don't hesitate to reach out.

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