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Held Receipt

Hi. I am running QuickBooks Desktop POS 18.0 Lvl and just about every time you make a sale or once a work order has been made and items have been added and you got to sell it so it goes onto the customers account it will somehow post to Held Receipts also. How do I stop that from happening? Any help would be appreciated. Thank you in advance

Solved
Best answer 01-29-2019

Accepted Solutions
QuickBooks Team

Re: Held Receipt

Hello there, @PoolGuy23.

 

Welcome to the Community. Allow me to share some information on how you can prevent Held Receipts in QuickBooks Desktop Point of Sale.

 

Once you're on the sales screen, avoid pressing the hold button, exiting the screen without saving the transaction or canceling it. Doing this help you prevent the receipts from being on hold. 

 

Also for more insights about creating Customer Order, please refer to this article: Create Customer Order in QuickBooks Desktop Point of Sale.

 

However, if you need additional assistance with this concern. Feel free to reach out to our POS Support Team. They have the proper tools to check on your transactions and verify what's causing the issue. You can contact them through the information found in this link: QuickBooks Point of Sale.

 

You've got me here if there's anything else you need. I'll make sure to get back to you as soon as I can. Have a lovely day!

1 Comment
QuickBooks Team

Re: Held Receipt

Hello there, @PoolGuy23.

 

Welcome to the Community. Allow me to share some information on how you can prevent Held Receipts in QuickBooks Desktop Point of Sale.

 

Once you're on the sales screen, avoid pressing the hold button, exiting the screen without saving the transaction or canceling it. Doing this help you prevent the receipts from being on hold. 

 

Also for more insights about creating Customer Order, please refer to this article: Create Customer Order in QuickBooks Desktop Point of Sale.

 

However, if you need additional assistance with this concern. Feel free to reach out to our POS Support Team. They have the proper tools to check on your transactions and verify what's causing the issue. You can contact them through the information found in this link: QuickBooks Point of Sale.

 

You've got me here if there's anything else you need. I'll make sure to get back to you as soon as I can. Have a lovely day!

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