Hello there, @PoolGuy23.
Welcome to the Community. Allow me to share some information on how you can prevent Held Receipts in QuickBooks Desktop Point of Sale.
Once you're on the sales screen, avoid pressing the hold button, exiting the screen without saving the transaction or canceling it. Doing this help you prevent the receipts from being on hold.
Also for more insights about creating Customer Order, please refer to this article: Create Customer Order in QuickBooks Desktop Point of Sale.
However, if you need additional assistance with this concern. Feel free to reach out to our POS Support Team. They have the proper tools to check on your transactions and verify what's causing the issue. You can contact them through the information found in this link: QuickBooks Point of Sale.
You've got me here if there's anything else you need. I'll make sure to get back to you as soon as I can. Have a lovely day!
