Help Center

@RC434 

If you tell us what the problem is, with as much detail as possible, perhaps someone here can help.

Over the last few months when I contact Intuit/QB and ask for a return phone call it never happens.  Even if I go into Chat a person will join the chat but will never reply.  I type questions in or maybe a "hello" and that person never comes back with an answer.  I have stayed in the chat for 20 minutes waiting with no response.  How am I supposed to get in tough with a real person?

Hey there again, @RC434. 

Thanks for coming back to us. 

Since you're still having an issue with getting in touch with support. I'll give you the direct chat links to payroll support to ensure you get to the right place. 

Select your product below and fill out the form to chat with an expert: 

• Do it yourself
• Assisted

It's that easy!

However, if you're still unable to get in touch with our support team, we'll be more than happy to help you here in the Community. We have many active agents ready to assist you with your QuickBooks needs.

I'll be just around the corner if you need me again!

OK, I tried that.  Cheryl joined the chat and then 30 seconds later she left the chat, chat closed!!!  Any more suggestions?

I want you to have a smooth experience while reaching us for help, @RC434.

I can see that you've been trying to reach great support to assist you. In your case, what I can suggest is contacting our Payroll Support team until a dedicated representative arrives to help you again.

Before that, may I know how or when the payroll withholding problem starts specifically? In this manner, I can exhaust my resources and share my expertise to resolve your payroll withholding hurdle.

For now, you can get a call back from our Payroll Support team if you need a hand with payroll withholding corrections:

1. Run QuickBooks Desktop.
2. Go to Help, then select QuickBooks Desktop Help.
3. Hit Contact Us.
4. Enter your concern, then select Continue.
5. To connect with us, I recommend getting a Callback.

To guide you with our support hours in QuickBooks Desktop Payroll, take a look at this article: Contact Payroll Support.

Wanted to fix payroll item or company contribution and correct YTD wages, deduction amounts, or payroll liabilities? See this article for more details: Adjust payroll liabilities in QuickBooks Desktop Payroll.

Let me hear details from you here. If you have additional questions, feel free to add them. I'm always here to back you up. Stay safe.

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@RC434 wrote:

Over the last few months when I contact Intuit/QB and ask for a return phone call it never happens.  Even if I go into Chat a person will join the chat but will never reply.

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I meant the technical issue you're seeing, not your (completely typical and normal) experience with Intuit Support.