Having a copy of your chat transcripts is essential in reviewing the provided information and troubleshooting steps to avoid confusion, Clementine. I'm here to help you locate it.
When you contact our Payroll Support Team via chat, you'll receive an email containing the conversation with our support once the chat has ended. I suggest browsing your inbox or spam folder to locate it.
If you haven't received a copy, I recommend contacting our support team again. They have tools to access your previous chat logs and send them to your email saved on file. You can also monitor the progress of your escalated case and ensure the payroll tax issue gets sorted out.
Here's how:
- Go to the Help (?) icon at the top.
- On the Search tab, click Contact Us.
- Select Ask about something else.
- Under Explain in your own words, type in your concern. Then, Continue.
- Choose either Have us call you or Chat with us.
Aside from that, you can also share additional details of your concern here in our forum. We're always here to help you out.
Finally, QuickBooks Payroll offers an extensive list of reports you can generate and personalize to help fill out tax forms and manage your employees and their wages.
You're always welcome to drop by again if you have questions about setting up employees or pay types for payroll. If you need assistance managing your payroll taxes, other entries, and lists, please let me know, and I'll chime in to help again.
