Hi @Tm007, I'll share details about your books.
Complexity Score is a determination that covers the scope of support our Live Bookkeeping can provide. This is determined mostly by the revenue a business can make in a certain time.
Even if you've already reached out to our support, I still recommend contacting them for additional resources regarding with your complexity score: Contact QuickBooks Live Bookkeeper.
You may also read this reference to learn more about the QuickBooks Live Bookkeeping service: QuickBooks Live Bookkeeping FAQs.
Let me know in the comments if you've got questions other than working with your books. I'll be here ready to lend a hand. Take care always!