I'd like to begin by saying that your privacy and data security are important for us, APhillips1.
To clarify, HostBooks or Hbooks is a separate service and not associated with QuickBooks. We only communicate about your subscription or account-related notifications through secure emails. You'll never receive unexpected calls from us.
Additionally, all legitimate emails from us will originate from an @intuit.com email address, such as @e.intuit.com.You can find a complete list of official Intuit service email addresses here: Intuit's Service Email Addresses.
If you have any concerns about the charges and recent transaction with HostBooks, we suggest contacting your bank about it.
We've also gathered some resources below about protecting your data and recognizing potential fraud to help you stay safe and informed:
They provide valuable information about our security practices and steps you can take to safeguard your information.
Lastly, our support teams are located in various locations around the world. For your security and privacy, we recommend contacting them directly through your QuickBooks Online (QBO) account.
Here's how to reach out to them:
- Click the Help menu in the upper-right-hand corner of QBO.
- Proceed to the Assistant tab.
- Type in "contact support" in the chat box and press Enter.
- Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
- Click Ask about something else, then enter a short description of your concern.
- Choose between Have us call you or Chat.
Since you're new to the program, please allow me to share these articles as additional resources for managing your account and subscription details:
As you take on your new responsibilities in QBO, please feel comfortable reaching out if any other questions arise. Our team is here to assist with your transition in this role. The goal is to provide guidance, so you feel confident overseeing accounting tasks in the program.
