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Buy nowWelcome to the Community, Andrew.
I'll help you update your billing information in QuickBooks Online from Apple billing to your credit card.
Here's how:
Then remove the old payment info
Here is an article you can refer to for the detailed steps in managing your billing information in QuickBooks Online: Manage billing, payment, and subscription info in QuickBooks Online.
For future reference, you can also read this article about upgrading your QuickBooks Online subscription: Upgrade or downgrade your QuickBooks Online edition.
Let me know if you have questions about managing your billing information in QuickBooks Online. I'm always here to help. Have a great day.
Yes, I have already added a new payment method.
So, I now want to change my billing per the ink you provided: Manage billing, payment, and subscription info in QuickBooks Online.
This fails at step 3, because I do not have an "edit" option. I just have the following notice, which will send me in a loop like the first time I contacted support:
I appreciate you for coming back to the thread and clarifying your issue about updating your Apple billing to a business credit card, andrew-outsiders. Let me provide further details on how subscription works in QuickBooks and help you smoothly change your billing to your business credit card account.
Please keep in mind that the steps you provided are for QuickBooks Online instructions. This will only work if you bought the subscription directly from Intuit and used your credit card information. This is why you don't see the Edit button on your end.
Managing a QuickBooks plan varies depending on where you purchased your subscription. Since you mentioned Apple, it appears your subscription is through them. With this, you have to make sure that you remove the old payment details after adding a new one. This is done to ensure that the billing will automatically be charged to your business credit card. You can follow the steps provided by my colleague above.
In case the billing still appears on Apple, I suggest contacting the Apple Support Team. They have the tools to pull up your account and ensure that the billing of your subscription will be updated.
On the other hand, please know that my peer added information and updated certain details above. This is to ensure we provide accurate info regarding your concern.
In case you need further guidelines for effectively managing your business using QBO, you can read this article: Help guide for QuickBooks Online.
I'm here to help if you have more questions about subscription billing in QuickBooks or any other related concern. Feel free to click the Reply button, andrew-outsiders. Have a great day.
Hi. I have done this. I have removed the Apple payment method and cancelled the subscription in Apple ID as I was instructed by multiple Intuit agents. I have added a new payment method (my cc) in my Intuit account. It still isn't working.
I have contacted Apple support and no assistance. This is not an Apple issue, despite how limiting their ecosystem can be. This is an Intuit/QBO issue.
Please have someone reach out to me directly to set up a call.
Hi andrew-outsiders,
To subscribe to QuickBooks Online, I encourage you to contact our Customer Care team outside of Community. They will be able to work with you directly, in order to transfer your billing to Intuit as soon as possible. Please ensure that your account is active with Apple pay, before reaching out, as the account must be active to ensure a smooth transition.
Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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