How can I send a sales receipt that includes the descriptions of the labor and supplies? All it shows is the totals

I'm here to help you include detailed labor and supply descriptions on your sales receipts so your customers get the information they need, Maoliver. Let’s take it step by step to make it easy for you.

In QuickBooks Online (QBO), we can leverage the Description column within the Products and Services table to provide detailed information about your labor and supplies. By entering clear and precise descriptions, you enhance transparency and ensure your customers fully understand the charges on their invoices.

For detailed steps, here's how:

1. Go to + New from the left navigation menu and Sales receipt.
2. Choose the customer, then select or add the product/service from the dropdown for each labor or supply item.
3. Enter detailed descriptions in the description field for each line item.
4. Adjust quantity and rate as needed.
5. Click Save and Close to apply your changes.

I've included screenshots for your reference:

If you’ve already entered detailed descriptions but your sales receipts still only show totals, I recommend accessing your account through an incognito window. This will help rule out any potential webpage issues. Here are the shortcut keys in various supported browsers:

• Mozilla Firefox: CTRL + Shift + P
• Microsoft Edge: CTRL + Shift + N
• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N

After starting a new private browsing session, please log into your QBO account and check if this works. If yes, clear your browser's cache to help the program run smoothly and eliminate technical issues. You can also use other devices and supported browsers as alternatives.

To further optimize your financial management and customer communication, I'll share these valuable resources on personalizing your sales receipts and sending customer statements. These tools will help you create tailored entries that reflect your brand's identity and ensure timely communication with your clients:

• Customize invoices, estimates, and sales receipts
• Create and send customer statements in QuickBooks Online

The QuickBooks Community and I are always here to support you with any questions or challenges you may have, Maoliver, whether it’s about sales receipts, invoices, or other sales forms. Please don’t hesitate to reach out anytime for personalized assistance. Your success is our priority, and we’re committed to making your business journey as smooth as possible.