How come the global search function does not work and search works in a specific account.

bbello121 · ‎November 01, 2025

If I go to the global search bar and enter an amount like 223.10 and search it says no results. If I go to my Amex account and search within that account it finds it. I can't manually search 40 accounts. This used to work. It has not worked in a week for me. Using Chrome, tried Edge, tried Chrome incongnito mode. Same results. Got chat help, they have no idea.

AdonL

We value your efforts in taking excellent troubleshooting steps, including trying different browsers and contacting chat support, Bbello.

Given that the transaction is visible in the specific Amex account but not in the global search, I recommend reaching out to the QuickBooks Online Live Support team again.

This step ensures your situation receives the attention it needs from specialists who can address more complex technical issues.

Feel free to click the Reply button if you have more questions.

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How come the global search function does not work and search works in a specific account.

How come the global search function does not work and search works in a specific account.

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