How do I add multiple "Customer" and "Pay Rates" for Payroll in QB Online?

Thank you for providing details of your payroll concern, @MelanieCES.

Adding multiple hourly rates for your employees in QuickBooks Online is possible.  Let me walk you through this process. Simply follow these steps to set up different hourly rates for the same employee:

1. Go to the Payroll menu and select Employees.
2. Click the employee's name, then click Edit employee.
3. Under How much do you pay this employee?, select Add additional pay types.
4. Click Add an hourly rate.
5. Add s description and enter a dollar amount for the hourly rate.
6. Select Done.

When you create paychecks, these rates will appear in the table. All you need to do is enter the hours.

You can now process your payroll in QuickBooks Online Payroll.

I'm adding this article to learn more about setting up multiple and different pay rates in QBO: Pay an employee different hourly rates.

You can also check out the topics from this link for more hints about QuickBooks or payroll in the future: Help on common payroll topics.

Please don't hesitate to let me know in the comment section if you have other questions or  payroll concerns. I'll be here to assist you further. Stay safe always.

Thanks for the response @AbegailS_ 

Does QB Online has "Preview Paycheck" feature as in QB Desktop?

I followed your steps as in your instruction, but this doesn't really get me to the "Preview Paycheck" feature as in QB Desktop, where I can just add multiple rates and hours for multiple customers for one employee in a payroll run.

Does QB offer Payroll trial so I can decide whether to go thru with QB Online or stay in QB Desktop?

Thanks

Thanks for getting back to us, MelanieCES.

There's a slight difference between QuickBooks Online payroll and QuickBooks Desktop payroll; QBO and QBDT are separate programs with different functionality.

Thus, adjusting the rates and hours for your employee after running payroll is unavailable. You have the option to preview  your payroll  while creating a paycheck in QBO Payroll. Here's how: 

1. Go to the Payroll menu, then select Run payroll.
2. Choose a pay schedule, then Continue.
3. Select the employees you want to pay.
4. Fill in the necessary information.
5. Click Preview Payroll.
6. Select Edit if there's a need to update.
7. Once ready, click Submit payroll.

See the screenshot below for your reference.

You may enjoy the 30 days free trial period for any of our payroll subscriptions to get a no-fee payroll program. Otherwise, you can connect with our representative for more options about getting no-cost payroll for a year. 

You should be able to cancel your QBO payroll trial account through the Billing & Subscription section from the Account and Settings menu.

If you want to preview your payroll, you can follow these steps below:

For more information about QuickBooks Online Payroll, see these articles: 

• Get started with QuickBooks Online Payroll
• See what you can get with QuickBooks Online Payroll Core

In case you want to learn more about processing payroll in QBO, feel free to check out this article for more guidance: Process or run payroll. This includes a video presentation for a visual reference for the whole process.

I’ll be here anytime if you have additional payroll concerns. Just press the Reply button below, and I’ll get back to you as soon as I can. Take care!