How do I clear a bank error update message from the transaction screen

You can reset your QuickBooks Online (QBO) mobile app data, @LDFoundation86. This way, you're able to clear a bank error update message from the transaction screen. Let me guide you on how.

The QBO mobile app stores cache to speed up your experience in performing your tasks. Once it's full of cache, you'll experience some unusual responses from the system. You can clear your app data to refresh the system and remove the older files that cause the transaction screen to display a bank error update message.

If you're using an Android device, here's how:

1. Go to the More icon at the top right corner of the screen.
2. Choose Settings.
3. Select Refresh Data and choose Yes. 

If you're using an iOS device, here's how:

1. Go to the Menu icon at the top left corner of the screen.
2. Choose Help & Feedback.
3. Select Refresh Data and Refresh.

In case the issue persists, I'd recommend uninstalling (tap and hold the app icon) and reinstalling the app. This is to ensure the version you'll be using is updated. 

With your QBO app, you can quickly categorize bank transactions. This way, you can keep your account and financial data updated. For the step-by-step guide, you can refer to this article: Categorize bank transactions in the QuickBooks Online app.

I'm also adding this article to learn more about the QBO app features available on supported mobile devices: Compare mobile app features. It contains a comparison chart between Android and iOS devices.

Let me know in the comments below how it goes. If you have other concerns about the QBO app, I'll be right here to help. Keep safe always, @LDFoundation86.

I am using an android device and the refresh or reinstall did not clear the error. What next?

I am using an android and the refresh did not remove the error. I also previously reinstalled the app. What now?

Hello, LDFoundation86. 

Thanks for trying over the steps provided above. I have other troubleshooting steps to help you get rid of the error you've encountered. Let's make sure you're using a supported and updated browser, to know more about this. Please check out this article: QuickBooks Online access for mobile devices.

However, If the issue persists, I encourage reaching out to our Customer support team. This way, a representative can review your account why you encounter an error message and investigate this further. 

Here's how:  

1. Sign in to your QuickBooks Online company. Then click Help (?).  
2. Click Talk to a human.  
3. Choose Talk to a human.  
4. Enter your concern.  
5. You can either select Get a callback or Message an agent to get a representative on the line.   

To make sure you'll get prioritize to your concern, please check the availability time of our customer support team. You can contact us every Monday to Friday from 8 AM - 6 PM. Also, phone support may be limited due to volume.  

Additionally, If you've received a specific error, you can proceed to Step 4 in this article: Fix specific banking errors. It has a list of errors and how to fix it. 

You can also check this article about matching transactions in QBO: Categorize and match online bank transactions.  

Don't hesitate to drop a comment below if you have other questions. I'm always happy to help. Take care!