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donovanpianoserv
Level 1

How do I control client payment reminders. Is this new? I don't recall seeing it before. How can I turn it off or control it?

Clients are getting reminders to pay invoice. I don't recall seeing this before. I would like to turn this off or have the ability to control it
1 Comment 1
Rasa-LilaM
QuickBooks Team

How do I control client payment reminders. Is this new? I don't recall seeing it before. How can I turn it off or control it?

Thanks for visiting the Community today, Donovanpianoserv.


Turning off the payment notification is quick and easy. Let me help and show you how to do this one in QuickBooks Online (QBO).

 

  1. In your company, tap the Gear icon in the upper right and select Account and settings under Your Company.
  2. Head to the Sales tab on the left panel and click the Pencil icon for Reminders.
  3. This action will show the Default email message for the invoice reminders screen.
  4. Navigate to the Automatic invoice reminders section and move the slider to the left to turn it off.reminder.pngreminder.png
  5. Click Save and Done.

 

For more insights into this process, see the following article: Send invoice reminders automatically or manually in QuickBooks Online. It includes instructions on how to customize the email template of each reminder to match the date settings you chose.


Also, the links below contain topics on how to handle your company’s income, organize invoices, and do other customer-related activities.

 

 

Stay in touch if you have any clarifications on how to manage your payment reminders. I’ll be around to answer them for you. Wishing your business continued success.

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