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Buy nowI just recently was given this account, and whoever closed it out last year did so with it not being balanced. There are two transactions in this account (from 2023) that are not in the bank account that need to be deleted in order to have it balanced for this year (2024). I can't delete them, as it was already closed out. How do I fix this?! I need it balanced before the end of the year. Thank you for any and all advice!
Let's ensure your accounts are balance by removing unnecessary transactions, @TWalters85. I can walk you through the process on how to do it.
We can temporarily disable QuickBooks' "Close the books" feature, allowing us to delete any unwanted transactions.
Here's how:
Please note that you'll have to be the account's primary admin to open the book. If you are not, you can request access from them, allowing us to proceed with making adjustments to the account.
After deleting the transactions in question, you can then re-enable the "Close the books" feature.
You can also visit these articles to manage your accounts so they always match your bank and credit card statements:
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It's clear that @EvethC didn't understand your question since their suggestion of deleting them is exactly what you mentioned you can't do. I suspect these are AI-generated responses.
You want to reverse the transactions in 2024. You didn't mention what the transactions are (deposits, invoice payments received, journal entries...). If you're unsure how to reverse them, post more details on what type of transactions they are.
@Rainflurry One transaction is a double payment (it withdrew from the account twice, but only shows in bank once), and the other transaction is a payment that withdrew on quickbooks, but doesn't even show in the bank account, so it must have been a cancelled payment that quickbooks didn't catch. Unfortunately they are both from last year, and I can't balance out this years without fixing last years. Or somehow adding them to this years. Any advice?
My apologies - not sure how I missed your response. I'm guessing you may have this sorted by now. If not, both the payments need to be reversed with offsetting deposits dated 2024. The account(s) assigned to the deposits should be the same as what was assigned to the duplicate payment. Yes, this will add cash to your bank account but you should have been off by the amount of the two payments. Also, since this is double-entry accounting, the account(s) on the duplicate payment and the mystery payment are under/overstated as well and the account(s) assigned to the deposits should reconcile that.
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