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PamRachel150
Level 1

How do I find out when my payroll subscription expires? I received an email that is was expiring today and I call [phone number removed] and they wanted me to pay them 4000. Guessing this is a scam

How do I find out when my payroll subscription expires? I received an email that is was expiring today and I call [phone number removed] and they wanted me to pay them 4000. Guessing this is a scam

2 Comments 2
Clark_B
QuickBooks Team

How do I find out when my payroll subscription expires? I received an email that is was expiring today and I call [phone number removed] and they wanted me to pay them 4000. Guessing this is a scam

You can access the Customer Account Maintenance Portal (CAMPs) to check your payroll subscriptions,  @PamRachel150.

 

The products and services section in CAMPs displays all your registered Desktop apps and subscription information. Here are the steps to access CAMPs:

 

  1. Sign in to camps.intuit.com.
  2. Make sure you're signed in with the email you used to register this version of QuickBooks Desktop.
  3. Find your subscription in the Products & Services list.
  4. Select Details, then Download.

 

You can also refer to this resource for more information on this process: Manage Your QuickBooks Desktop Subscriptions and Services.

 

To verify the legitimacy of the email you’ve received, here are a few things to look for if you’re unsure whether an email came from Intuit:

 

  • We’ll never ask for your personal info in an email.
  • Our emails will always come from an email address that ends with @intuit.com. This includes @e.intuit.com.
  • Any link we send you in an email will always be for an intuit.com address.

 

For more information on identifying suspicious activity and scams, check out this resource: Identify Suspicious Activity, Phishing Scams, and Potential Fraud.

 

We’re always here to help you if you have any other concerns.

Clark_B
QuickBooks Team

How do I find out when my payroll subscription expires? I received an email that is was expiring today and I call [phone number removed] and they wanted me to pay them 4000. Guessing this is a scam

Hi there, @PamRachel150,
 
Just checking in to see if the solution we shared worked for you. Were you able to check your payroll subscription and verify the email, or are you still having trouble?
 
We’ll be glad to assist further if needed.
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