We appreciate the details you've shared, Gen. Let's submit feedback to our developers. I'm here to guide you through the steps.
Before we proceed, please confirm if you have followed the instructions from the message you received. If not, I recommend checking the Sandbox page to see if the company is listed there.
Here's how to send your request:
- Go to the Intuit Developer Support website.
- Scroll down to the bottom of the page.
- Under the Intuit Developer column, click Give us feedback.
- Click Post an Idea and fill in the necessary information.
Additionally, if you ever need tips and related articles about "How Do I" steps in QuickBooks Online in the future, you can visit our QuickBooks Community help website for assistance: QBO Self Help.
Please return to this thread if you have other questions about accessing your sandbox companies, Gen. We're here to help you in any way we can.