Hi there, Missjessy, thank you for reaching out. I understand you're experiencing difficulties accessing your 2023 QuickBooks files to prepare your taxes, as it keeps opening the 2025 version instead. I know how frustrating that can be, especially when you're trying to file your taxes. Let me provide some clarification regarding your QuickBooks Online (QBO) account and guide you toward a solution.
Before proceeding further, could you confirm if your QuickBooks Online account for the year 2023 has already been cancelled? Any details you share will help us identify the issue and provide a tailored resolution.
If your QBO account for 2023 has been cancelled, please note that cancelled subscriptions provide read-only access to your account data for up to 12 months. After that time, the data is no longer accessible. Since the 2023 data would now be past the read-only access window, I recommend manually filing your taxes for 2023 through your tax agency. Unfortunately, data for cancelled accounts cannot be retrieved through QBO after the designated retention period.
Data availability and export polices after cancellation:
- Free Trial or Expired Trial: Data remains accessible for 90 days after cancellation.
- Declined Credit Card: You have 14 days to update your billing information and maintain full access to your account. If billing information isn’t updated during this period, the account is suspended.
- Cancelled Subscription: If you were subscribed to QuickBooks Online, you can export data to Excel or QuickBooks Desktop within one year of cancellation.
- Trial Version: Exporting data must be completed within 90 days of cancellation.
For detailed information about cancelled accounts, please refer to this article: What happens to my QuickBooks Online data after I cancel?.
If your account has not been cancelled and you're unable to open it due to this issue, I recommend contacting our live support team. They have specialized tools to investigate your account thoroughly, resolve errors, and provide tailored solutions specific to your situation. Additionally, they can securely access your account to understand the problem better and assist you effectively.
Our priority is to provide you with the support and resources needed to keep your business running smoothly. I appreciate your patience as we work to address this issue. Should you have additional questions or require further assistance, please don’t hesitate to reach out. We’re here to help!
