How do I get my product/services in the dropdown to reappear? They have disappeared and when I try to add a new service, it says it is already in-use.

I've compiled a comprehensive set of troubleshooting steps to help you restore the products and services, ensuring workflow remains uninterrupted, @narcher1.

After conducting a further review, we have concluded that there have been no reported concerns related to the disappearance of the product or services in question. However, we can implement troubleshooting steps to determine if the problem is linked to your browser. It's important to note that standard browsers can occasionally display inconsistent behavior when working with QuickBooks, often due to the build-up of cached data. By using a private window, we can bypass any previously stored cache and establish a clean connection to QuickBooks.

These are the keyboard shortcuts:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Shift + N

If the product/service shows while using incognito, let's return to your regular browser and clear its cache to restore functionality. As an alternative, consider switching to a different supported browser.

If the issue persists, I suggest contacting our Live Support Team. They are fully equipped with the appropriate tools and equipment to identify the causes and initiate an investigation if necessary.

Here's how to contact them within QBSE:

1. Sign in to your QBSE account.
2. Go to the Help icon on the upper right corner of the page.
3. Click Contact Us.
4. Enter your specific concern and click Continue.
5. Choose how to connect with them:

• Chat with us, to start a conversation with the available expert.
• Callback, so they save you a spot and call you back.

To know more about the Live Support hours of operation,

please refer to this resource: Get help with QuickBooks products and services.

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