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NicoleS1
Level 1

How do I get removed from a company file where I am not the Master Admin?

I have QBOA and used to have access to a QBO company with my login.  That company file is no longer active.  The subscription has lapsed.  I still see this company every time I login, before I can get in to my QBOA.  I've spent several hours with QBO support and they cannot do anything on their end to remove me from this company.  They tell me the only way to remove myself is to have the Master Admin do it.  However, after several requests to the Master Admin through email, he is still not responding to me.

 

Do I have any other options?  What is my next step?

 

Thank you!

8 Comments 8
BettyJaneB
QuickBooks Team

How do I get removed from a company file where I am not the Master Admin?

Thanks for reaching out here in the Community, @NicoleS1.

 

I'm here to provide some clarifications about who can remove a user in QuickBooks Online.

 

The master admin is the main user who has access to every part of the QuickBooks account. This user type has the highest level permissions. They can manage all users and other admin tasks like removing users. By default, the admin is the person who sets the account.

 

I can see that you've already sent an email to the admin. However, we'll need to wait until he/she will take an action on this so you will be removed from his account.

 

You may also consider providing these steps to the mater admin so he/she will be guided on how to perform the process:

  1. Sign in to QuickBooks Online as a primary admin.
  2. Go to Gear icon and select Manage users.
  3. Select the Accounting firms tab.
  4. Find the accountant you want to remove.
  5. Select the small arrow drop-down ▼ in the Action column and then Delete.
  6. Click Delete to confirm.

I got your back if you need anything else, Nicole. I'll make sure you're take care of. Have a lovely day!

NicoleS1
Level 1

How do I get removed from a company file where I am not the Master Admin?

Hi BettyJane,

 

Did you receive my reply?  I'm not sure it went through.  The person who is the Master Admin works for Intuit.  It was a test file he created.  He has not been helpful with finding a solution for me.  He says he does not see the company in his list and has not offered to do anything further.  I have been emailing him since September of 2020.  

 

This is why I need to remove the company through alternate methods.

 

Thank you!

Nicole

DivinaMercy_N
Moderator

How do I get removed from a company file where I am not the Master Admin?

I appreciate the steps you've performed so you can remove the company file from your list, @NicoleS1.

 

As my colleague discussed above, you'll need to reach out to the Master Admin of the QBO account to detach the company from your list. The Master Admin has general access to remove and invite users to specific company files. 

 

Also, from your statement that the company subscription has lapsed. Does this mean that the company has expired or cancelled? If so, the program will delete this after a year. After that period, you'll no longer see the company on your list. For your reference, see this article: What happens to my QuickBooks Online data after I cancel?

 

Then, for further assistance and actions you need to take, I highly recommend reaching out to our support team. I know that you've already contacted them, however, they are the ones who can access your account in a private place. This way, they can check that test company file and help you remove that on your lists. 

 

I've also added this article so you'll have a guide in case you need to add users for your accounting firm: Add and manage your accounting team in QuickBooks Online Accountant. 

 

Feel free to get back to me if you have further questions about removing a company from your lists. I'm just a post away to help you. Keep safe. 

 

NicoleS1
Level 1

How do I get removed from a company file where I am not the Master Admin?

Hello Divina,

 

Thank you for the suggestions!  Last year in September, the Master Admin told me the comapny file would fall off in November because that was one year from when the subscription was active.  This obviously did not happen.  So my only next step is to contact support again?  Is there a way I don't have to start from ground zero with support?

 

Best Regards,

Nicole

NicoleS1
Level 1

How do I get removed from a company file where I am not the Master Admin?

Hello Divina,

 

Thank you for the additional suggestions!  The Master Admin told me last september, that the file would fall off in November 2020 because that was one year from when it was last active.  This obviously did not happen.

 

So the only step available to me now is to contact support again?  Is there a way to not have to start from ground zero with support?

 

Best Regards,

Nicole

LieraMarie_A
QuickBooks Team

How do I get removed from a company file where I am not the Master Admin?

Thanks for coming back, @NicoleS1.

 

I understand how it feels to start all over again. You can tell the representative that you've already had this case. This way, they can review it and pick up where you left off with the previous agent.

 

Here's how:

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.
    help.JPG

 

You can visit our Community Help website. This website shares helpful articles to read on different topics about QuickBooks. Just select a subject from the Topics drop-down menu.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

LABooks
Level 1

How do I get removed from a company file where I am not the Master Admin?

Did you ever get a real answer to your question?

I have same issue. I am

not even listed as a user on there user list. But I have access to their data! 
same problem, I asked them to remove me and they have and don’t see me listed. Troubleshooting with QBO with NO resolution! This is a major security issue for those clients!! I should not have access!!

MariaSoledadG
QuickBooks Team

How do I get removed from a company file where I am not the Master Admin?

I can feel your need to resolve this issue, LABooks.

 

We know that QuickBooks user roles are customizable permissions that a Master Admin can give to the team. Once you are removed from the specific account, you should not be able to access the data. As you've mentioned earlier, since you've already performed the troubleshooting steps but still get no resolution, I would recommend reaching out to our support team so they'll be able to investigate this further. Aside from that, they'll have to double-check the root cause of this issue, as to why this is happening. Also, our support team has more tools to access your account in a much more secure environment. Here's how to reach them:

 

  1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
  2. When asked by the bot, enter your concern.
  3. Select I still need a human, then proceed with Contact us or Get help from a human.
  4. Choose either Chat or Callback.

 

Furthermore, QuickBooks makes it easy for us to record the business expenses and income that give a more complete picture of your business and profit. To give you more details on how this works, I've added this article for your reference: Enter And Manage Expenses In QuickBooks Online.

 

Please get back to us if you have any concerns about the user role. We're always right here to help you. 

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