We appreciate your efforts in migrating your data from QuickBooks Online (QBO) to QuickBooks Mac, GC. Please know that company files cannot be moved to QuickBooks Mac using QuickBooks Desktop Enterprise Retail.
You can only transfer company files from QuickBooks Desktop Pro, Premier, or Premier Accountant Editions. We recommend contacting our QuickBooks Desktop Live Support team for assistance. They have the necessary tools to securely review your account and help you successfully migrate your company files to QuickBooks Mac.
Here's how you can connect with them:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Enter a question, keyword, or topic.
- Select Contact Us.
Note: You need to search for an article before you see the Contact Us option.
To find out the best time to call, you can visit this page to check our support hours: QuickBooks Desktop (Pro, Premier, Enterprise, Payroll, Time, Payments).
Feel free to revisit this thread and use the Reply button if you need further assistance. The Community team is always here to support you.
