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apcreations-tusc
Level 1

How do I upload data from an old plan

I upgraded to this plan and thought my data was being transferred. Nothing was transferred. How do I do this?

1 Comment 1
RazzieE
QuickBooks Team

How do I upload data from an old plan

When upgrading your plan, the data should remain intact to your current plan. Since there's no data showing on your end, you can do troubleshooting to resolve this, @apcreations-tusc.

 

First, try logging out and back into your account to refresh QuickBooks Online. Open your account again, then check your data.


If the issue persists, let's clear your cache and Intuit-specific cookies to remove excessive webpage data and refresh your browser, or you can use another supported browser as an alternative.

 

If still not showing, I highly suggest contacting our Live Support Experts as they have specialized tools, like screen sharing capabilities, to check why there's no data showing.

 

Also, you can visit this article to learn how to customize your report once your data is visible: Customize reports.

 

Let me know if you need additional help regarding QuickBooks concerns.

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