how do you issue a credit back to a customer credit card?

You can issue a credit back to a customer's credit card in QuickBooks Online (QBO) by creating a refund receipt, Winslow1.

Here’s how: 

1. Navigate to the Sales menu and choose Customers.
2. Locate and select the customer to whom you wish to issue a credit.
3. Click on New Transaction and choose Refund Receipt.
4. Enter the required information, such as the refund amount and reason.
5. Save the transaction.

This will complete the process of issuing a credit to the customer's card.

You can also review this article to learn how to process customer's refunds in QBO: Void or refund customer payments.

Let us know if you need more information about processing customers refund in QBO. We're always here to help.