How long does it take for QB to upgrade the Paypal app to the new Paypay Connector app? I've waited 2 months now since initiating the upgrade request.

Is that an indication that they'll ever upgrade it?

QuickBooks Online (QBO) doesn't automatically upgrade from the old PayPal app to the new PayPal connector. I'm here to guide you on how can get the latest app, racheln76.

You'll need to disconnect the old PayPal app and manually connect the new one. But before disconnecting, ensure to categorize transactions to maintain organized books and for the accuracy of financial statements. 

To disconnect, you can follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Go to Apps, then the Overview tab.
3. Find the PayPal app card, select More Options, then select Settings.
4. Click Disconnect.
   
   

Once done, connect the new PayPal connector. Here's how:

1. Sign in to your QuickBooks Online account.
2. Go to Apps, then the Find apps tab.
3. In the search bar, search for PayPal Connector by QuickBooks.
4. Select Get app now.
5. Follow the on-screen instructions. When prompted, enter your PayPal account email address and password, then select Log in.
6. To authorize PayPal to send your transactions to QuickBooks, select Agree and Connect.
7. After your transactions finish syncing, select Go to App Transactions.
8. Confirm the PayPal balance account where you'll find your PayPal transactions, then select Next. Generally, this is separate from your bank account and is automatically created for you upon setup.
9. If you have historical transactions, select the date you would like to start importing from, then click Done.

Please know that you can exclude bank transactions if you're getting duplicate entries after connecting the new PayPal app connector.

To give you more details on how to connect and manage PayPal transactions, go through this article: Use the PayPal Connector by QuickBooks App.

Additionally, after you successfully connect the new connector, learn how you can manage your business finances to ensure that all financial activity is accounted for. I've added this article for reference: Reconcile an Account in QuickBooks Online.

Did you know that our QuickBooks Live Expert Assisted team is available on demand to help you make the most of your bank transactions? This ensures you always have a clear understanding of your business performance.

You can reach out to us anytime if you have any questions or other concerns about the new PayPal connector. I'm always right here to help you anytime,  racheln76.

Thank you.  I've tried to disconnect, but I'm getting a message that says I can't disconnect because QB is in the process of upgrading to the New Paypal Connector app.  I'm totally stuck!

We understand how important it is for this process to be completed so you can manage your transactions efficiently, Racheln. I'd be happy to connect you with our live support team, who can assist you further and provide a comprehensive update on your upgrade status.

Here's how you can reach out to them:

1. Login to your QuickBooks account.
2. Go to Help.
3. Click the Search tab.
4. In the search field, type in contact support, then press Enter. 
5. Click the Contact Us button.
6. Please choose between the methods to connect with our support.
7. Follow the on-screen steps based on your choice.

To find out their hours of availability, please refer to the attached article: Get in touch with QuickBooks products and services.

Moreover, you can visit this article to categorize transactions uploaded to QuickBooks Online: Categorize online bank transactions in QuickBooks Online.

Should you encounter any other issues related to your PayPal Connector app, please don't hesitate to reach out to the Community. We're available 24/7 to provide support and guidance.