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accounting663
Level 1

How long does it take for th QuickBooks ProAdvisor Badges to be calculated as points. I took 3 different ones over the week and my points drop from 225 to 0.

 
1 Comment 1
ChristineJoieR
QuickBooks Team

How long does it take for th QuickBooks ProAdvisor Badges to be calculated as points. I took 3 different ones over the week and my points drop from 225 to 0.

The sudden change can be due to a system glitch or delays in refreshing badge status, Accounting663. 

 

It may take some time to update your points, particularly after completing several certifications in a short period when data is recalibrated.

 

If the current points aren't reflecting for some time, I recommend contacting our QuickBooks ProAdvisor support team for updates on point calculations.

 

Here's how:

 

  1. Go to the Help section in QuickBooks Online Accountant.
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  2. Click Contact Us on the next window.
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  3. Choose a topic from the What Can We Help You With section.
  4. Enter a concern if needed, and select the Continue button.
  5. Choose the Chat or Callback to proceed with the phone discussion.

 

For information on the support hours of our QuickBooks Online (QBO) ProAdvisor phone Support team, please refer to this article: Get help with QuickBooks products and services.

 

I'm adding this page to provide additional instructions and frequently asked questions about ProAdvisor profiles and the Find-a-ProAdvisor website: Learn about ProAdvisor profiles and Find-a-ProAdvisor guidelines.

 

Additionally, I suggest considering our QuickBooks Live Expert Assisted service to enhance your QBO experience. Our dedicated experts are available to offer personalized support tailored to the specific needs of your business.

 

Please let me know in this thread if you need any further clarification on this matter.

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