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Thanks for reaching out to us here, @DDWorks.
I'll share the steps on how you can record the backordered items. You're on the right track to close out the sales order and issued and invoice. For the backordered items, you'll want to create an inventory adjustment.
Here's how:
- Set up your inventory adjustment account.
Adjust your inventory. See the image below.
Make sure your inventory status is now correct.
Please refer to this article for the detailed steps: Adjust your inventory quantity or value in QuickBooks Desktop.
By doing an adjustment, you'll be able to correct item's quantity and account it accordingly.
Here's a link that'll help you manage vendor-related tasks. Just choose a topic that fits your concern: Expenses and vendors.
Please leave a comment anytime below if you have other questions or concerns with inventory items. I'll be here for you. Have a great day ahead.
Thanks for joining this thread, dickkeegan.
If you're looking to cancel an order, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment and go over the available options with you.
They can be reached while using QuickBooks.
Here's how:
- In your top menu bar, go to Help, then QuickBooks Desktop Help.
- Click Contact Us.
- Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
- Select We’ll contact you for a callback or Message Us to start an instant messaging session.
In the event you aren't currently using QuickBooks, you can also get in touch with them through our website.
Be sure to review their support hours so you'll know when agents are available.
If there's any questions, I'm just a post away. Have an awesome Friday!
