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To clear it, you will need to write off the paid pledge as a bad debt. To accomplish this, you must first create a bad debts expense account and a corresponding bad debt item.
Here's how to create a bad debts expense account:
- Go to Settings and select Chart of accounts.
- Click the New button to create a new account.
- From the Account Type ▼ dropdown, select Expenses.
- From the Detail Type ▼ dropdown, select Bad debts.
- In the Name field, enter Bad debts.
- Hit Save and Close.
To create a bad debt item.
- Go to Settings. and select Products & services.
- Click New, and then Non-inventory.
- In the Name field, enter Bad debts.
- From the Income account ▼ dropdown, select Bad debts.
- Click Save and Close.
Once you have set up these accounts, you can proceed by creating a credit memo specifically for bad debt. The final step is to apply the credit memo to the invoice associated with the paid pledge, which will effectively clear the transaction.
Here's how to create a credit memo:
- Click the + New button.
- Choose Credit memo.
- Select the customer from the Customer ▼ dropdown.
- In the Product/Service section, select Bad debts.
- In the Amount column, enter the amount you want to write off.
- In the Message displayed on statement box, enter Bad Debt.
- Click Save and Close.
To apply the credit memo to the invoice:
- Select + New.
- Under Customers, select Receive payment.
- From the Customer ▼ dropdown, select the appropriate customer.
- From the Outstanding Transactions section, select the invoice.
- From the Credits section, select the credit memo.
- Click Save and Close.
For more details on writing off bad debt in QuickBooks Online, check out this article: Write off bad debt in QuickBooks Online.
Additionally, this article may help you how to customize report in QuickBooks Online: Customize reports in QuickBooks Online.
If you require further assistance with your transactions, please feel free to reach out.
