I have the steps to connect your printing setup making it sync within your QuickBooks Online (QBO) account, lhlmama. Let me provide some solution implementations that we can perform to help you get back in business.
Initially, I'd like to clarify some details about your printing issue. When you say QuickBooks isn't responding to your printer, is your printer not appearing on the list when you try to print a form, or are you seeing an error message when trying to print something?
Additional details would help me come up with a more tailored solution.
In the meantime, let's do the following steps I'll provide below to fix this.
First, we have to check whether you have already configured the scale on your dialogue box. When you print from QuickBooks, the default print dialog box that appears will depend on your setup, whether it's through your browser, Adobe Acrobat, or your printer's driver. Each option has different steps for adjusting page size or scale.
Please check this article to proceed and make sure to follow Steps 1 to Step 4 in setting up your printing preferences in QBO: Configure your print settings for printing checks in QuickBooks Online.
However, if the issue continues despite setting this up, let's proceed with basic troubleshooting to clear any problematic cache and cookies in your browser.
You can refer to these tips below for general troubleshooting steps to fix printing, browser, and software issues:
- Disable pop-up blockers.
- Delete cookies or browsing history for optimal browser performance.
- Run a trial for printing the document as an image.
- Adding Intuit as a trusted site to your browser.
- Update, repair, or re-install Adobe Acrobat Reader.
Additionally, you can visit this page for more detailed information about these tips, along with the steps to follow depending on which browser you use: Fix browser and software issues.
Lastly, I'll share this article that's useful if you want to run a report to track all your business operations in QBO: Run a report in QuickBooks Online.
Let me know if you've further questions regarding printing issues or other inquiries in QBO by revisiting this thread, lhlmama. I'm always here to help at any time.
