How to fix Error 9999 when updating transactions with Bank of America?

Glad to have you here in the Community, @Papaangelo.

The error 9999 is a reported script error that interrupts the connection between your bank and the program.

In the meantime, you can manually bring in the transactions into QuickBooks Online (QBO) using a WebConnect file. Download the statements from your bank's website:

Here's how:

1. Sign in to your bank's website.
2. Follow your bank's instructions for how to download CSV files of your transactions to your computer. Every financial institution has different steps. Here are the steps for Bank of America, Chase, and Wells Fargo.
3. Check the date range for the download. It should be at least one day before the date of your oldest transaction.
4. Download your transactions. Save the file somewhere you can easily find it, like your computer's desktop.

You can get more details about this process in this article: Manually upload transactions into QuickBooks Online. This will provide you a link to know if you have the correct format as well as steps on how to upload the file in QuickBooks.

I've also added this article about categorizing your transactions. It can help your data organize and clear: Categorize and match online bank transactions in QBO.

However, if you still want to get in touch with our representative. You can follow the steps below to do so:

Here's how:

1. Go to the Help menu.
2. Click Talk to a human.
3. Type your concern.
4. Click I still need a human.
5. Select Contact Us.
6. Choose either Messaging or Callback.

To ensure that you'll be assisted on time, check out our support hours.

Please know that I'm always here if you need more help. Take care!

Yes the download to my computer and upload to QBO works excet when they fix the link to BOA it downloads all the same tranactions again and they must be deleted in order to keep the check register accurate. As a customer of both BOA and QBO we want them to fix the link it was fixed and is out for the third time this week. 

I wish I could make it better, @Papaangelo.

Our engineering team is working diligently to deliver updates on time so you and other users, get back to business in no time. And we're unable to provide the exact turnaround as to when it will be available.

Rest assured that we've already informed our engineering team as more customers have encountered the same issue and they're in all hands working to fix this as soon as possible.

However, I'd still recommend contacting our Customer Care Support as they haven't shared a workaround yet. With their tools, one of our specialists can associate your account on file to the said investigation so you'll receive all updates via email message.

To do so, you can connect with our specialists by following the steps shared by my colleague above.

Lastly, I've also included this helpful reference for a compilation of articles you can use while working with us: Banking for QuickBooks Online.

We appreciate your patience as we're working on this, please let me know in the comments if you have any other questions. Stay safe!

The links are broken, even if I could upload, (which I cannot because it says it does not support this file type) it still would not update the bank balance.  I have a case number but it's just a number, no action has been taken to take care of my problem, not contact from anybody.  Here's the case # 

Thanks for joining this thread, KS1966.

You can upload transactions into QuickBooks with QBO, CSV, and QFX files. Most banks offer these through their online platforms. If you're having trouble downloading transactions with these file types, I'd recommend checking with your financial institution's support team to verify if they're able to help you obtain the transaction data you need.

In regard to the "Sorry, we can't update your account. Please try updating again later. (9999)" message you're receiving when trying to update transactions, our Product Investigations team has a closed investigation (INV-35913) about it. According to their notes, everything should be working properly for Bank of America accounts that were receiving the 9999 error.

Since you're still encountering a 9999 error with a Bank of America account, you'll want to get in touch with our Customer Care team and reference our investigation's case number (INV-35913). They'll be able to pull up your account in a secure environment, conduct further research with you, and add your account to our list of affected users if necessary.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.

If there's any additional questions, I'm just a post away. Have a great day!

The qbo file to manually upload says that it's not supported by web connect.  My accounts have red circles and say, "accounts need attention".

I am in what i call, "The loop to nowhere".  I spend 2 hours with support which goes through everything with me through glance screen sharing, assigns a case number then the following day I get an email saying that my case is resolved and to please rate my customer service experience.

I cannot Email back since it's a no reply so I call and start the process over.  

This is my life, EVERY DAY.  My bank has not been linked sine 12-22-22 and no one is doing anything about it. I can't get past the support team to get to the engineers.  I can't even manually upload.  The entire thing is broken. You will now respond with telling me to reach out to support.  I will call a new person, spend 2 hours, get a new case number and get nothing resolved.  That's the game that QB plays.  So unbelievably sad that people get treated this way.  This is crippling my company and no one is willing to do anything about it.

I came up with an idea on my way to work.  To post a new post everyday with the title being how many days without bank connections.  If I have a new post everyday with a count, someone might take notice.  After I get my team settled in, I will start with this idea to see if it works.  BTW:  Today is 14 days with bank connections not working and god only knows how many support calls and case numbers.  I will be back later but in a new post with titled, "14 days of no bank connections"  Tomorrow my new post will be "15 days of no bank connections"  I will not call support anymore, I will just keep posting daily. BTW:  I have the Advanced version.

I have the same problem. No one at QBO could solve my issue but keep throwing case numbers. Tired of this. I'm currently looking for an alternative solution other than QBO.

anyone ever get this fixed. been dealing with the 9999 code for over  a month with no resolution in site. i mine is through my chase business account and some of my employee chase ink cards but not all of them

Thank you for getting in touch with us about this matter, jbedford. I'm here to share some important information about the error 9999 that you've encountered with your Chase bank.

Upon checking, there's an ongoing investigation about error 9999 for Chase Bank. Rest assured, our engineers are working on it and doing their best to fix this as soon as possible. Please contact our Support Team and let your company details be added to the ongoing investigation. Affected users may receive an email once it's resolved.

To reach them, follow the steps below:

1. Log in to your QuickBooks Online company.
2. Select Help (?).
3. Choose either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

For their support hours, you may open this link: QuickBooks Online Support.

In the meantime, you can upload your bank transactions using CSV. file. For more info about the steps and the different supported file formats, please refer to this article: Manually upload transactions into QuickBooks Online.

Then, you can categorize and match your transactions to ensure they go to the right accounts and prevent any duplicates. Then, you can reconcile your account to make sure your books are correct. 

Thank you for your patience while we work on this. If you need help with your bank transactions, please let me know. I am always available to help. Keep safe.