I appreciate the detailed information you've included in your post, lntpropertiesmo.
As per checking in our system, the error message you've encountered while copying your old account into the new account is an ongoing investigation in QuickBooks Online (QBO). No worries, our product engineers are working diligently to provide a permanent fix for you to get back to business.
If you haven't, I'd suggest contacting our QuickBooks support team to add you to the list of affected users and be informed promptly once the issue is resolved. Here's how:
- Log in to your QuickBooks Online (QBO) company.
- Click the Help button at the top right corner.
- Go to the search tab, then select Contact Us.
- Enter a summary of your concern, then click Continue.
- Choose a way to connect with us. You can either choose to chat with us or have us call you.
Additionally, I'm adding this article to have more tips and resources while working with QuickBooks in the future: Help articles, video tutorials, and more.
I'm only a few clicks away from assisting you with your queries. Please know that I'm looking forward to having you again here in the Community. Stay safe.
