How to fix the following QBO error message "An application error has occurred while processing your request : -37112"?

Hello there, Scott. I understand the importance of processing your sales receipts and updating a scheduled transaction. Let me route you to the right support to help you get back to operation.

Since you already did some browser troubleshooting steps and cleared your browser's cache but still received an error, I recommend reaching out to our Customer Support team. They have the right tools to pull up your account in a secure manner and help isolate the error to find the best solution that fits. 

You can follow the steps to contact us:

1. Open your QuickBooks Online account.
2. Click on the Help icon.
3. Select the Search tab, then click Contact Us.
4. Provide the details of your concern, then click Continue.
5. Choose an option you want to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Also, you can check when QuickBooks deposits customer payments into your bank account. 

The Community is always here to help you if you need further assistance managing your sales receipts and other concerns with QuickBooks. Stay safe and have a good day!

Thanks for your reply Julia - My experience has been the INTUIT level 1 customer support team does not have the tools or training to clear any sort of "off script" situation.  The investment of time spent by the user to get through the INTUIT "troubleshooting" process is significant, and generally never resolved with a single interaction.  I'll post our experience.

For the thread - You state above

"Also, you can check when QuickBooks deposits customer payments into your bank account. " 

Not possible - neither a NEW Transaction SALES RECEIPT nor a change to a scheduled recurring transaction (Sales Receipt) can be made without the error being generated.

Scott 

I 100% agree with this statement. Quickbooks Online help is absolutely atrocious. They have no clue what they are doing. What is even scarier is they will give tax advice on 1099's, some of which is to commit fraud. And they are even happy to do this in writing! After 2.5 hours on a chat, the person still didn't have a clue what they were talking about and had lied to me multiple times about having had run it through to the supervisor. And then still told me to just make up a TIN to put into a 1099 NEC and then to E-file it! Wow!