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bvstone
Level 4

I am not a Robot Prompt... TOO Often

Recently I've been getting the "I'm not a robot" prompt almost every day.  This is such a hassle to text a code, etc when I need to get work done.

 

1.  Why would a robot use QBO?  Honestly....  especially signing in to QBO and selecting a company?

2.  Why is there not a "trust this device" option that would stop this at least for 6 months on a device?  That should be there or remove it all together.

 

Should be interesting answers...  tell me it's for my "security".

 

And yes, I have made this suggestion already MANY times through QBO.

4 Comments 4
Tori B
QuickBooks Team

I am not a Robot Prompt... TOO Often

Good afternoon, @bvstone.

 

Thanks for reaching out to the QuickBooks Community. I hope your day is going great so far. 

 

As a workaround, to avoid receiving the two-step verification when logging into your account is to add (app.qbo.intuit.com) as a trusted site to your browsers. Adding Intuit as a trusted site prevents your browser from potentially blocking site content.

 

To make Intuit's URL a trusted site in your browser, follow these steps:

 

1. Add Intuit: Safari

 

  1. Open Safari and type payroll.intuit.com into the address bar.
  2. Click Enter.
  3. Select Bookmarks, then Add Bookmark.
  4. Choose Top Sites from the drop-down menu under Add this page.
  5. Select Add.
     

2. Add Intuit: Google Chrome

 

  1. Choose Settings from Customize, then manage the Google Chrome menu.
  2. In the left pane, select Privacy and security, then click Site Settings.
  3. Choose Cookies and site data.
  4. Select Add in the Allow section.
  5. Enter *intuit.com and click Add to save.

 

That should do the trick. However, please know that this request pop's up to safeguard your data and ensuring your identity. Whenever you attempt to sign in from an unrecognized device, we will consistently request verification to confirm that it is indeed you accessing your account.

 

Please don't hesitate to let me know if there is anything else I can assist you with. Take care! 

bvstone
Level 4

I am not a Robot Prompt... TOO Often

It's not a pop up, it's when signing in it makes you check a box that says "I'm not a robot" then send you a code through SMS that you have to enter.

 

Cookies are already enabled.  Why you think this will stop this I have no idea.  But I expected what I perceive as a non-answer.

 

Sometimes no  answer is better than the wrong answer.

bvstone
Level 4

I am not a Robot Prompt... TOO Often

Ya, of course this didn't work.  I swear it's asking me at least once a day, sometimes more.  FIX THIS.  

 

If you have time to add this Im not a Robot garbage I would hope you could fix subtotals and discounts.  Don't know what I'm referring to?  See this:

 

https://fieldexit.com/forum/display?threadid=668

ZackE
Moderator

I am not a Robot Prompt... TOO Often

Thanks for following up with the Community, bvstone. I appreciate you performing Tori B's steps.

 

When you sign in to QuickBooks, your account will remain logged in for as long as you have your Sign me out if inactive for setting set to. This can be anywhere from 1 to 3 hours after signing in.

 

If you need to make changes to your Sign me out if inactive for setting, you can do so from your Account and settings screen.

 

Here's how:
 

  1. Use the Gear icon, then go to Account and settings.
  2. Access your Advanced tab.
  3. Find the Other preferences section and click its Pencil icon.
  4. Make any necessary changes to your Sign me out if inactive for setting.
  5. Select Save, then Done.

 

You can also submit feedback about having to perform login verifications while signing in:
 

  1. Use the Gear icon, then go to Feedback.
  2. Enter your comments or product suggestions.
  3. Select Next.

 

Your feedback's definitely valuable to Intuit. It will be reviewed by our Product Development team and considered in future updates. You can stay up-to-date with the latest news about your product by reviewing the Product Updates page.

 

If there's any questions, I'm just a post away. Have a great Wednesday!

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