Let me help you get past this issue, @aceplumbingconwa.
The problem you're experiencing with creating an invoice is likely related to your browser's cache. To troubleshoot this, start by using a private or incognito window to rule out any cache problems in your browser. Here are the shortcut keys you can use:
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Google Chrome browser: Ctrl + Shift + N
- For Safari browser: Command + Shift + N
After that, log in to your QuickBooks Online (QBO) account and create the invoice again. If it works, clear your browser's cache to remove the webpage data causing the situation. If using a private window doesn't resolve the issue, use a different supported browser.
If the same thing happens, I recommend contacting our support team so they can closely examine your account and assist you further.
Additionally, here are some articles that can guide you in managing your invoices more effectively:
Feel free to return to this thread if you have any other concerns besides invoices. I'm here to assist you. Take care!
